Support

Email repflowtraining@gmail.com from the email address on your account and ask for account deletion. Your account and all associated data — workouts, photos, measurements, nutrition logs — will be permanently deleted within 30 days.

On the sign-in screen, tap "Forgot password?" and enter your email. You'll get a reset link from Firebase Authentication. Check your spam folder if it doesn't arrive within a few minutes.

Email repflowtraining@gmail.comfrom your account email and we'll send you a JSON export of your account data. Self-serve export inside the app is on the roadmap.

Yes. Repflow syncs your account across iPhone and iPad. Sign in with the same email on each device and your data will sync automatically.

First, check that you granted permission. Go to the iOS Health app → tap your profile picture → Apps → Repflow. Make sure all the data categories you want synced are toggled on.

If permissions look correct but sync is still broken, open Repflow → Settings → Apple Health Integration and tap Grant Permissions again. iOS sometimes requires re-prompting after an app update.

Still stuck? Email us with the device model and iOS version and we'll dig in.

Repflow only reads recent workouts, steps, heart rate, and active energy needed for your current activity feed and interval coaching. We don't bulk-import historical data. Your raw Apple Health data never leaves your device — Repflow only stores what it needs for the workout you just completed.

GPS can be flaky in dense urban areas, indoor spaces, or under heavy tree cover. Repflow filters out the worst noise but some jumps can slip through. For best accuracy:

• Make sure Location Services is set to Alwaysfor Repflow (iOS Settings → Privacy & Security → Location Services → Repflow)
• Wait until you have a GPS lock (you'll see your position update on the map) before tapping Start
• Avoid starting a session while your phone is still in your pocket — give it a moment to acquire satellites

Workouts sync to the cloud as you complete them, so they should persist across reinstalls and device changes. If a workout is missing, try pulling down to refresh on the workout history screen. If it's still gone, email us with the approximate date and time and we can check the server-side record.

Rest timers and audio cues run on your device and don't interrupt music — they use haptic feedback so you feel the cue without anything pausing. You can fine-tune which cues fire (set start, set complete, rest start, rest complete) in Settings → Audio Cues.

Repflow checks which of your phone contacts are also on Repflow without sending us your contact list. Phone numbers from your address book are hashed on your device using SHA-256, and only the hashes are sent to our server to match against existing users. Hashes that don't match are discarded immediately.

If you tap "Find from Contacts" and don't see any matches, it just means none of your contacts have set up their phone number on Repflow yet.

You need to add your phone number in Repflow first. Go to Profile → Edit Profile → enter your number. Once saved, friends who have you in their contacts can find you via the phone discovery flow.

Your raw phone number stays on your device only — Repflow stores just a hashed version on the server, so other users can't see your actual number.

Open the Social tab → Friends → tap the menu (three dots) next to the friend you want to remove → select Remove friend. They won't be notified. You can re-add them later if you want.

Each permission powers a specific feature, and you can deny any of them and still use the rest of the app:

• Camera — progress photos, food barcode scanning, nutrition label scanning
• Photo library — importing existing photos as progress photos
• Location — outdoor cardio GPS routes (only active during a tracked workout)
• Contacts— friend discovery via "Find from Contacts" (you have to tap that button — Repflow never reads contacts in the background)
• Apple Health — workout sync and heart-rate-based interval coaching

Any permission can be revoked anytime in iOS Settings → Privacy & Security.

First, force-quit and reopen Repflow. If that doesn't help, restart your device. If the issue persists, please email us with:

• Device model (e.g., iPhone 15 Pro)
• iOS version (Settings → General → About)
• What you were doing when it crashed
• How often it happens

Repflow uses Firebase Crashlytics to capture crash diagnostics automatically (no personal data — just device state at the time of crash), so we may already have logs from your session.

Open the App Store → tap your profile picture → scroll to find Repflow under available updates → tap Update. Or enable Automatic Updates in App Store settings to get new versions as they ship.

Not yet. Repflow is currently iOS-only. An Android version is on the roadmap but doesn't have a release date.

Email repflowtraining@gmail.comwith the subject line starting with "Feature request:". We read every email and your suggestions directly shape the roadmap.

Email repflowtraining@gmail.comwith as much detail as you can — what you were doing, what happened vs. what you expected, your device model, and screenshots if relevant. Subject line starting with "Bug:" helps us triage faster.